Customer pay drives dealership profit, yet blending it with warranty and internal work hides real margins. Measuring all three together measures none of them accurately: bit.ly/customer-…

Customer pay service carries dealership profit, yet most stores cannot measure it. See what a diagnostic returned for a simulated franchise dealer. Home Blog blog Customer Pay: Where Dealership Margin Actually Is Car Dealership Customer Pay: Where Dealership Margin Actually Is April 15, 2026 by Kamyar Shah 9 min read Customer pay covers service and parts work; customer funds are used directly, distinct from warranty work funded by the manufacturer and internal work funded by the store. It is the highest-margin revenue in a dealership and the least measured. Warranty and internal get reported…

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