Map processes by watching work, not asking about it. The gap between what people describe and what runs is where operational flaws hide. Watch first: bit.ly/small-bus…

Small Business Management 101 Small Business Management The Small Business Management Insights blog is a one-stop resource for entrepreneurs seeking to elevate their management skills and business acumen. Wednesday, August 19, 2026 Mapping A Process Nobody Has Written Down A process nobody has written down is mapped by watching the work, not by asking about it. Descriptions collected in a room produce the process people believe they follow. Observation produces the one that actually runs, and the gap between those two is where most operational problems live. That gap is not dishonesty. People…

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