When an outage hits, blaming operator error is almost always a failure of analysis. Data from the Uptime Institute indicates that 80% of serious operational outages are preventable, pointing to flawed procedures and process breakdowns rather than hardware defects. Structured root cause analysis traces past the immediate trigger to fix the organizational conditions that allowed the failure: smbadvisor.management/root-caus…

#IncidentManagement #Reliability #SOPs #SystemSafety