An analysis of 5,916 one- and two-star Google reviews across 285 high-volume towing companies in eight US metros found that 86.9 percent of complaints targeted how the business is run, while only 11.6 percent concerned the tow itself. Customer dissatisfaction in the sector is rarely driven by equipment handling or field execution, but by operational friction such as dispatch delays, billing disputes, and front-desk service. The full methodology and findings are documented at salesroadmaps.com/towing-co…

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